Privacy Policy

Last updated: April 2, 2026

This Privacy Policy describes how Jetproxy ("we", "us", "our") collects, uses, stores, and protects your personal data when you access or use our residential proxy platform at jetproxy.io (the "Platform"). By using the Platform, you consent to the practices described in this document.

1. Information We Collect

Account Data: When you register, we collect your email address and password. If you sign up via a third-party provider (e.g., Google), we may receive your name and email from that provider.

Payment Data: When you purchase a Subscription Plan, payment information (card details, crypto wallet address, transaction records) is processed by third-party payment providers. We store only transaction identifiers and amounts necessary for billing.

Usage Data: We automatically collect non-identifying technical data such as browser type, pages visited, session duration, and similar analytics to improve the Platform.

Communication Data: If you contact our support, we store the contents of your messages, your email address, and any attachments you provide.

2. How We Use Your Data

To create and manage your Account, verify your identity, and provide access to Platform features.

To process payments, issue invoices, calculate referral rewards, and handle refund requests.

To send you service-related notifications including security alerts, billing confirmations, and important updates.

To detect and prevent fraud, unauthorized access, and other prohibited activities.

3. Legal Basis for Processing

Contractual Necessity: Processing your data is necessary for us to provide services under the Terms of Service.

Legitimate Interest: We process usage data to improve and secure the Platform.

Consent: By accepting the Terms of Service and this Privacy Policy, you give explicit consent for data processing as described herein. You may withdraw consent at any time, though this may affect your ability to use the Platform.

4. No Activity Logging

We do not log, monitor, or store any data about the websites you visit or actions you perform while using our proxies. Your browsing activity through the proxy network remains entirely private.

This is a core principle of our service: we operate a strict no-logs policy for proxy traffic.

5. Data Sharing

We may share your data with: hosting and infrastructure providers that support the Platform; payment processors that handle transactions; law enforcement or regulatory bodies when required by law or court order.

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

6. Your Rights

Right to Access: You may request a copy of the personal data we hold about you.

Right to Rectification: You may request correction of inaccurate data.

Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.

Right to Data Portability: You may request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at support@jetproxy.io. We will respond within 30 days.

7. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit and at rest, access controls, and regular security audits.

However, no method of data transmission or storage is completely secure. We cannot guarantee absolute security, and you use the Platform at your own risk.

8. Data Retention

We retain your personal data for as long as your Account is active or as needed to provide services. After Account deletion, we may retain certain data for a limited period as required by law or for legitimate business purposes.

Anonymized and aggregated data that cannot identify you may be retained indefinitely for analytics and service improvement.

9. Children's Privacy

The Platform is not intended for users under 18 years of age. We do not knowingly collect data from minors. If we discover that a minor has provided personal data, we will delete it immediately.

10. Changes to This Policy

We may update this Privacy Policy at any time. The revised version takes effect upon publication on the Platform. We encourage you to review this page periodically.

For any questions about this Privacy Policy, contact us at support@jetproxy.io.