Last updated: April 2, 2026
At Jetproxy, we strive to deliver a reliable and transparent service. This Refund Policy, together with our Terms of Service, outlines the conditions under which refunds may be granted. Please read this document carefully before making a purchase.
If you have any issues related to billing, service quality, or your Account, please contact our support team at support@jetproxy.io before requesting a refund. We will work with you to resolve the matter directly.
For security purposes, all communication with our support team may be recorded.
A duplicate unintentional payment was charged for the same Subscription Plan.
A double purchase of the same plan occurred, and you have not started using the second one.
The Platform was unavailable for a prolonged period exceeding the uptime commitments described in our service documentation.
The service delivered materially fails to match the description provided at the time of purchase, and you have not yet consumed any bandwidth.
You have already started transmitting or receiving data through the proxy network after purchasing the Subscription Plan.
More than 3 calendar days have passed since the purchase date.
Your Account has been suspended or terminated due to a violation of the Terms of Service.
The Subscription Plan has already expired.
Service quality issues are caused by third-party ISPs or software outside our control. We do not guarantee connection speed or performance of third-party providers.
Incompatibility of your software or configuration with the Platform is not grounds for a refund.
Promotional credits, trial allocations, or bonus bandwidth are non-refundable under any circumstances.
To request a refund, send an email to support@jetproxy.io with your Account email, a description of the issue, and any relevant transaction identifiers.
Refund decisions are typically made within 1 business day. The actual transfer of funds may take up to 14 calendar days depending on the payment method used.
Approved refunds will be returned via the original payment method whenever possible.
We reserve the right to update this Refund Policy at any time. Changes take effect upon publication on the Platform.
By using the Platform and purchasing Subscription Plans, you acknowledge that you have read and agree to this Refund Policy.